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 Posted 9/25/2006 2:53 PM |
| | Hi,
I've tried calling you sales and tech support lines this morning but no one seems to want to pick up the phone, it just keeps going to the answer phone. I've also tried emailing support@mobymemory.com with no answers so far so i thought i'd try here.
I ordered one of your SiRD STAR III GPS receivers along with some memory just over a week ago
No problems with the memory and the GPS Device has been working fantastic, Very quick to get GPS Lock, and no issues with Bluetooth/Phone/Software.
At least that was until yesterday.
The Device still gets satellite lock ( Red Flashing LED ) and when I start my GPS software ( TrakPal or Pathfinder ) the blue LED starts flashing rapidly indicating Successful Bluetooth communications.
However both pieces of software indicate a bad GPS data stream, logging the NMEA GPS data sentences to a file, shows that the data is pure garbage, ive tried removing the device, and re making the Bluetooth partnership several times and also tried different com ports and baud rates ( normally com 8, 4800 baud ), but nothing seems to work. I've removed the battery for 30 mins then tried again but that doesn't seem to work either.
The device appears to be working fine ( gets sat lock and establishes Bluetooth coms ok ) except that its talking gibberish, I've also tried using WinFastCE GPS monitor which also confirms that the device is sending rubbish.
I'm pretty sure that something has gone haywire with the device and that it will need to be returned.
I'd like to try and move on this as quickly as possible as we are back out on track this Thursday and would like to use TrakPAL with the GPS.
Regards
Jason Walker |
| | Posted 9/27/2006 4:04 PM |
| | hi Jaywalker.
it sounds like a faulty unit from your description and efforts to fix.
email your order details to returns @ mobymemory.com and and an RMA number will be issued to return it to us for replacement.
yours sincerely,
Webmaster
www.MobyMemory.com
London, UK |
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