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 Posted 1/30/2008 2:20 PM |
| | I really wish I'd read these pages before ordering items from this company before buying from them.
I don't know what's more frustrating - the fact that they screwed upmy order sobadly, the fact that it was so hard to get them to speak to me about the problem, or the fact that Eduoard clearly found my frustration and unhappiness at the suggestion that I should pay to rectify their mistakes so very hilarious.
In fact, they've managed to completely wear me down to the extent that they probably will get away with it.
It's comforting to know that a company that operates like this and employs such incompetent staff will go out of business eventually as their reputation spreads, but it's still frustrating to know that they'll continue to make money by ripping off unsuspecting customers in the mean-time.
Ho hum. |
| | Posted 2/1/2008 12:14 PM |
| | dear eaynsley.
I apologise for not dealing with this earlier, but our end of year was yesterday so this week has been very busy for us.
I have looked into your case this morning and discovered that there was a clear error on our part, with your order. I am very sorry for the inconvenience this has caused you.
The 2 remaining USB drives you were waiting for have been dispatched today by Special Delivery along with a PRE-PAID envelope for the return of the 2 cards sent in error.
I understand you were upset by this, and that you are clearly very busy. We do try our best, but occasionally our high standards are sometimes not achieved, as in this case.
When that happens, we hold our hands up, admit it, and try to rectify the problem to the customer's satisfaction. That is why we continue to keep these open forums, whilst our competition is not willing to (due to their service records) so people know what we are about.
Yours sincerely,
Webmaster
www.MobyMemory.com
London, UK |
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